We recently launched an online customer satisfaction survey to enable us to monitor and gauge customer service and performance levels, easily. The survey is managed by our marketing agency Nick Spalding Ltd.
Ian Graham, Managing Director for Perfect Octave comments, "Implementing high levels of customer service and customer support is at the very core of what we do, therefore it makes sense for us to be able to monitor, via customer feedback, the levels of customer experience and satisfaction".
"By taking this pro-active approach it allows us to react quickly in the event of any bad experiences but it also allows us to recognise possible future brand advocates when good experiences are reported", concludes Graham.
The customer survey can be accessed here: